Effective Date: 17/06/2024
At www.toptrendsindia.com, we strive to ensure that our products meet the highest quality standards. However, if you receive a defective product, we are here to assist you.
1. Return Eligibility for Defective Products
- Defective Products: If you receive a product that is defective, you are eligible to return it for a replacement or a refund.
- Proof of Defect: To process your return, we require a detailed description and photographic evidence of the defect.
2. Return Process
- Contact Us: To initiate a return, please contact our customer service team within 7 days of receiving your product at [Insert Customer Service Email or Phone Number].
- Provide Details: Provide your order number, a description of the defect, and any relevant photos.
- Return Authorization: Our team will review your request and, if approved, provide you with a return authorization number and instructions on how to return the product.
3. Return Shipping
- Shipping Costs: We will cover the shipping costs for returning a defective product.
- Packaging: Ensure that the product is securely packaged to prevent any further damage during transit.
4. Inspection and Processing
- Inspection: Once we receive the returned product, our team will inspect it to verify the defect.
- Approval: If the product is confirmed to be defective, we will process your refund or send a replacement product as per your preference.
5. Refunds
- Method of Refund: Refunds will be processed using the original method of payment.
- Processing Time: Please allow [Insert Time Frame, e.g., 7-10 business days] for the refund to be processed after the defective product has been received and inspected.
6. Replacement
- Availability: If you opt for a replacement and the same product is not available, we will offer you the choice of selecting an alternative product of equal value or receiving a full refund.
7. Contact Information
For any questions or concerns regarding our refund and return policy for defective products, please contact us at:
Top Trends India
Email: support@toptrendsindia.com